FAQ

Q. Do you offer Worldwide shipping?

A.  No , we do not ship internationally 

Q. Can I change or cancel my PERSONALIZED order?

A.once payment is made for your order . you cannot change your order 

Q.  How many days does it take to get my order via TTPOST?

A.  Orders take 1 day for Trinidad & 2-3 days for Tobago. you ill receive a tracking code number , if you havent received your order after 3 days please contact the nearest TTpost office and give them the tracking number

​Q.  Do you offer wholesale?

A. Unfortunately not.

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Q. How can I keep my jewelry from tarnishing?

A. A good rule of thumb is keeping your jewelry away from any liquid or lotion.  If you are particularly worried about your item tarnishing, a good DIY way to help protect it is to go over any charms or thick chains with a thin coat of clear nail polish or varnishing spray

 

Q. Can i wet my Jewelry ?

A. It is not a good idea to get our designs wet at all, as it can damage the gold plating and cause tarnishing.  We suggest keeping your jewelry away from al liquids and lotions, including but not limited to water, perfume, and sunscreen. 

 

 Q. Can I return my order?

A. We do not accept returns of any kind or provide refunds under any circumstances. If you receive your order and there is a discrepancy on our end , please notify us within 24hours of delivery confirmation and we will be more than happy to assist! Issues reported after the specified timeframe will be deemed invalid.

 

Q. Will my jewelry have a reaction with my skin?

A. Our jewelry will NOT give your skin a reaction UNLESS your body has a natural chemical reaction to silver or gold (in other silver or gold jewelry you have previously worn). Sterling silver is 7.5 percent copper, which sometimes has a natural reaction to certain people's skin. This reaction happens more commonly with sterling silver than with gold. 

We are not liable for any issues with fading/turning as we ship your custom products in brand new condition and cannot ensure the care taken once it is received by the client. Additionally we are unable to assist with any reactions that might occur as we have listed the product materials on our site. We would be unable to confirm whether other products were a determining factor in a reaction therefore any reactions would be discussed with your allergist.

Please store in original packaging for best care

 

Thank you for Shopping Diosa Jewelry